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Privacy Policy

Privacy Policy

Introduction

Supreme Valeting (“we,” “our,” or “us”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and safeguard your personal data when you visit our website or interact with our services. Please read it carefully to understand how we handle your information.

For data covered under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller is Supreme Valeting, based in Edinburgh, Scotland.

Information We Collect

We may collect and process the following types of personal data:

1. Enquiry Form Submissions

Information you provide through our contact or enquiry forms is used solely to respond to your message. These emails may be stored securely in our email system. You can request deletion of your data at any time.

2. Service and Booking Information

When you request a service or make a booking, we may collect details such as your name, contact information, and service preferences. This information is used to process your booking and manage our service delivery.

3. Payment Information

Payment transactions are securely processed through third-party providers (such as PayPal or Stripe). We do not store or have access to your payment card details.

4. Newsletter Subscriptions

If you subscribe to our newsletter, your data is managed and stored by our email provider (e.g., MailChimp). You can unsubscribe at any time using the link provided in our emails.

5. Correspondence Records

We may keep records of your correspondence (emails, messages, or calls) to ensure consistent service quality. You can request these records be deleted.

6. Website Usage Data

We use Google Analytics to collect anonymous information about website visits, such as page views, time spent, and general location data. This helps us improve user experience. Please see our Cookie Policy for more details.

IP Addresses and Cookies

We may collect information about your device (e.g., IP address, operating system, and browser type) for system administration and analytics. This data is statistical and does not personally identify you.
Our website uses cookies to improve functionality and enhance your browsing experience. Full details are outlined in our Cookie Policy.

Where Your Data Is Stored

Your data may be stored or processed outside the European Union (EU). By submitting your personal information, you consent to this processing, which is handled securely and in line with GDPR standards.

  • All data is stored on secure servers.

  • Payment transactions are encrypted using SSL technology.

  • While we take all reasonable precautions, data transmission over the internet is not completely secure. Once received, we follow strict protocols to prevent unauthorised access.

How We Use Your Information

We use your data to:

  • Respond to enquiries and provide requested information or services.

  • Process bookings and manage customer relationships.

  • Contact you about similar services, only with your consent.

  • Improve our website and service quality.

  • Communicate with you via phone, email, or SMS regarding existing services.

You may withdraw consent for communications or data processing at any time by contacting us directly.

Disclosure of Information

We may share information with:

  • Team members within Supreme Valeting who need access to perform their roles.

  • Trusted service providers (e.g., payment processors or IT providers) where necessary for business operations.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain types of data processing.

  • Withdraw consent for marketing communications at any time.

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their privacy policies before submitting personal data.

If you believe your data is being handled improperly, you can contact us or file a complaint with the Information Commissioner’s Office (ICO) in the UK.

Access Requests

You may request a copy of the data we hold about you. A small administrative fee of £5 may apply to cover processing costs.

Changes to This Policy

Any updates to this Privacy Policy will be posted on this page. Please review it periodically to stay informed of any changes.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Phone: +44 7931 391930
Email: Supremevaleting@btinternet.com